}

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contact@optivrx.com

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(865) 500-4987

GET IN TOUCH
GET IN TOUCH

Privacy Policy

Privacy Policy

Effective Date: 03/18/2026

OptivRX, LLC (“OptivRX,” “we,” “our,” or “us”) is committed to protecting your privacy
and maintaining the confidentiality of your information. This Privacy Policy describes how
we collect, use, share, and protect information obtained through our website and communications.

Information We Collect

We collect limited personal information through our website, including:

  • Name
  • Email address
  • Any information voluntarily submitted through our contact form

We do not request or require sensitive medical or health information through our website.

How We Use Information

Information submitted through our website is used solely to:

  • Respond to inquiries
  • Provide customer support
  • Communicate regarding services

We do not use website-submitted information for marketing purposes.

SMS Communications

OptivRX may communicate with patients via SMS for purposes including:

  • Appointment scheduling and reminders
  • Scheduling follow-ups
  • Patient support
  • Responding to patient inquiries

SMS messages are only sent to individuals who have provided prior consent, which may be
obtained verbally or through written forms.

Message frequency varies based on patient needs. Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP.
For assistance, reply HELP or contact us at
(865) 500-4987.

Mobile Opt-In and SMS Consent

OptivRX, LLC does not sell, rent, or share mobile phone numbers, SMS opt-in data,
or SMS consent information with third parties or affiliates for marketing or promotional purposes.

Mobile opt-in information is used only to provide SMS communications related to appointment
scheduling, appointment reminders, care coordination, patient support, and responses to patient inquiries.

SMS consent is not shared with third parties or affiliates for marketing or promotional purposes.
SMS-related information may be shared only with service providers as necessary to deliver SMS
messages, support OptivRX operations, or comply with applicable law.

Information Sharing

We do not sell, rent, or share personal information for advertising purposes.

Personal information may be shared only as necessary for treatment, payment, healthcare operations,
legal compliance, or to provide requested services.

Information may be shared as necessary with:

  • Treating providers and prescribers
  • Insurance companies or payors
  • Service providers assisting in operations, such as communication platforms

All sharing is conducted in accordance with applicable laws and regulations.

OptivRX does not sell, rent, or share mobile opt-in information, SMS consent, or mobile
phone numbers with third parties or affiliates for marketing or promotional purposes.

Data Security

We take reasonable administrative, technical, and physical measures to protect your information.

OptivRX maintains appropriate safeguards and follows applicable healthcare privacy and security
standards, including those required under HIPAA where applicable.

Website Tracking Technologies

Our website may use standard tracking technologies such as cookies and analytics tools,
including Google Analytics, to understand website usage and improve user experience.

This information does not include medical or treatment data.

Third-Party Services

We may use third-party providers to support our operations, including:

  • Website hosting and form handling, such as WordPress and Ninja Forms
  • Communication services, such as RingCentral for phone and SMS

These providers are expected to maintain appropriate safeguards for any information they process.

Third-party service providers are not permitted to use mobile opt-in information, SMS consent,
or mobile phone numbers for their own marketing or promotional purposes.

Your Choices

You may:

  • Choose not to submit information through our website
  • Opt out of SMS communications at any time by replying STOP
  • Contact us with questions about your information or communication preferences

Contact Information

If you have questions about this Privacy Policy, you may contact us:

OptivRX, LLC
1600 Breda Drive
Knoxville, TN 37918
Phone: (865) 500-4987

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page
with a revised effective date. (Last Update: 05/08/2026)