Terms & Conditions
Effective Date: 03/18/2026
These Terms & Conditions (“Terms”) govern your use of services provided by
OptivRX, LLC (“OptivRX,” “we,” “our,” or “us”), including communications via
phone, SMS, and our website.
By using our services, visiting our website, or communicating with us, you agree to these Terms.
Communications Consent
By providing your contact information to OptivRX, you may consent to receive communications
from us, including phone calls and SMS messages, for purposes such as:
- Appointment scheduling and reminders
- Scheduling follow-ups
- Patient support
- Responding to inquiries
Consent for SMS communications may be obtained verbally or through written forms.
OptivRX does not send marketing or promotional text messages.
SMS Messaging Terms
If you consent to receive SMS messages from OptivRX, LLC, you may receive messages
related to appointment reminders, scheduling updates, patient support, and responses
to your inquiries.
- Message frequency varies based on patient needs
- Message and data rates may apply depending on your carrier
- You can opt out of SMS communications at any time by replying STOP
- For assistance, reply HELP or contact us at (865) 500-4987
Replying STOP will opt you out of future SMS messages from OptivRX.
You may reply START to opt back in where supported.
Mobile opt-in information, SMS consent, and mobile phone numbers are not sold, rented,
or shared with third parties or affiliates for marketing or promotional purposes.
Verbal SMS Consent
OptivRX staff may ask for SMS consent during phone calls or in-person conversations.
Patients may be asked whether they agree to receive text messages for appointment reminders,
scheduling updates, and patient support.
Example consent language may include:
OptivRX can send you text messages for appointment reminders, scheduling updates,
and patient support. Message frequency varies. Message and data rates may apply.
You can reply STOP at any time to opt out, or HELP for assistance. Do we have your
permission to send you text messages at this mobile number?
If consent is provided, OptivRX may document the patient’s SMS consent preference
in the patient record or intake documentation.
Use of Website
Our website is intended to provide general information about our services and allow users
to contact us.
You agree not to:
- Submit false or misleading information
- Attempt to gain unauthorized access to our systems
- Use the website in any way that could harm our operations
No Medical Advice
Information provided on this website is for general informational purposes only and does
not constitute medical advice.
Patients should consult their healthcare provider for diagnosis and treatment decisions.
Privacy
Your use of our services is also governed by our
Privacy Policy.
We are committed to protecting your information and handling it in accordance with
applicable laws and regulations.
Limitation of Liability
OptivRX is not liable for:
- Any damages arising from the use or inability to use our website
- Delays or failures in communication beyond our control
- Carrier-related issues with SMS delivery
Changes to Terms
We may update these Terms from time to time. Updates will be posted on this page
with a revised effective date.
Contact Information
If you have questions about these Terms, you may contact us:
OptivRX, LLC
1600 Breda Drive
Knoxville, TN 37918
Phone: (865) 500-4987